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1. I am having trouble logging
in and I know I am using the correct user name and password.
Answer: Both user name and password are case sensitive.
Please make sure you are using the correct upper and lower
case letters as you did when you created your account.
2. What is the cancellation policy?
Answer: You may cancel a reservation with a full refund or
no charge to your credit card so long as you cancel the reservation
through this web site not later than 12 Noon Eastern Standard
Time one day prior to your arrival. Do not attempt to cancel
your reservation through the hotel or by calling our phone
number and leaving a message. In either of these cases your
card will still be charged. If you experience any difficulties
making or canceling a reservation, you should send us an email
immediately or call our phone and leave a message. All cancellations
made after 12 Noon Eastern Standard time one day prior to
the arrival date will be charged the full amount with no exceptions.
3. When will my credit card be
charged?
Your card will be charged/processed immediately.
4. Will I get confirmation numbers
for my reservation and or cancellation?
Answer: Yes, you will get a confirmation number from Trinity
Reservations via email immediately after you place a reservation
or cancel a reservation. The hotel will follow up with in
48 hours via email with confirmation numbers for both reservations
and cancellations.
5. I called the hotel and they do not show my reservation
for the arrival date that I placed on line. Why?
Answer: This is probably because the hotel has not had the
opportunity to enter the reservation into their system and
email you the confirmation. If you have a confirmation number
from the hotel and they still do not show your reservation,
please email or call us and we will fix this for you immediately.
6. How do I set up shuttle
time to get to the airport and back to the hotel when I
return?
Answer: Most hotels have either a log book for you to sign
and post your shuttle time needs or the hotel has scheduled
shuttle service operating every half hour or hour. It is
always a good idea to bring the phone number of the hotel
with you in case you need to call for a shuttle pick on
upon your return. In most cases the airport will have a
designated area for hotel shuttle van pick up. Please check
with either the hotel or the airport customer service to
locate this shuttle area.
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